Have a nice day! Where is the download button? Please verify your product is powered on and connected, then try again in a few minutes. The screen steps thru it just fine, but fails to connect at the end of the setup procedure. Windows Set up your HP printer on a local wireless network with a Windows computer. Message 2 of 6. Javascript is disabled in this browser.

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HP Officejet A Printers – Wireless Printer Setup | HP® Customer Support

We are unable to determine your warranty status for the product and serial number provided. Learn more about HP’s privacy policy.

This product was designated to be returned to HP. Product has been exchanged: I have another HP printer in my workshp HP Officejet that has connected to the same router without errors and is working fine. Gather the following items:.

Selecting a Generic driver option from the Use menu can result in limited printer functionality. Disconnect the USB cable from the printer, if necessary.

When you finish entering the new network name, touch Doneand then touch OK. Download list – Download multiple files at once View, edit and download your entire list of software and drivers here. Prepare for installation Before setting up the printer on your wireless network, get the network name and password, and then make sure that the router, printer, and computer are turned on. Modify your browser’s settings to allow Javascript to execute.


Disconnect the Ethernet cable from the printer.

HP Officejet 6500A Plus e-All-in-One Printer – E710n Troubleshooting

Please return to the product information page and verify the numbers provided or try again later. If you are prompted to install softwareclick Download and Install to complete the installation. Click the Apple menu, then click System Preferences. Product sold without warranty: Power cycled router, printer and nothing works, get same error message all the time.

Make sure the router and computer are turned on, and that the computer is connected to the same wireless network to which you want to connect the printer. 650 the on-screen keyboard, touch h appropriate letters and numbers to enter the network name SSID.

Modify your browser’s settings to allow Javascript to execute. If your printer is listedremove and re-add the printer to confirm communication and to make sure the correct driver is used.

See the Frequently asked questions in this document to resolve connection issues, try to add the np again, then continue to the next step. To download this tool, visit www. Follow these steps to connect the product to your wireless WLAN Glad to hear that your issue is resolved and all is working well now.


Touch or swipe down the tab at the top of a screen to open the Dashboard, and then touch Wirelesstouch Settings.

What if the printer is not found during the installation?

It is weird that the printer screen will not work but using a USB cord and printer software does. Europe, Middle East, Africa. One or more of the values entered is not permitted.

The Virtual Agent is currently unavailable. It matches the product: This website contains the most complete, up-to-date information about wireless printing, as well as information to help you prepare your wireless network; solve problems when connecting the printer to the wireless network; and resolve security software issues.

Remove selected files Download files. If a Let’s identify your product to get started page displays, click Printertype your printer model number, and then click Submit.